FAQ

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

Yes. We bring the cleaning products and equipments with that and thats a free of a charge.

Yes. Excellent Clean is fully insured 

We require payment at time of service. We accept most major by Revolt, bank transfer, direct debt, payment by cheque or cash. We also provide invoice for your payment.

We have been providing professional house cleaning services over 5+ years 

We provide cleaning services for Cork City and surrounding areas.

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

The cost will depend on how large your home is and the amount of cleaning required. 

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24/48 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.